FAQs

We frequently get asked how the boxes work, questions come up like
Do we get the same stuff each week?
What if I have produce left over? 

please note Flexi box subscriptions are currently full. 

 

So lets answer some of them for you.

       Do we get to choose what’s in the produce box?

We do offer flexibility with the boxes and as best we can we try to get to know your households eating habits. We only do total custom builds for our Village Grocer Club members via weekly stock lists and communication.

What happens if we have items left over from the previous box?

Tell us! Flick us an email to admin@thevillagegrocer.net.au and tell us what you have in your left overs and we will avoid those for you. You dont like left overs and we dont like waste. So let’s swap those items out until you’ve eaten them.

What’s the advantage of a subscription and becoming a member? 

This is a good one! This is where we really work with you and your requirements to put together your perfect box ‘Flexi-box’.

Think of us as your fresh fruit concierge. 

✅ You will receive exclusive weekly emails of our current stock lists, swap outs and more. You will get access to new lines and limited stock and produce. We can communicate as much or as little as you want to ensure your produce box is just as you like it.

✅ All subscriptions can be paused, cancelled or weeks skipped if you’ve been more social and have stock left over. Just email us and we will sort that out immediately.

💎 Our subscription memberships are capped and will be waitlisted once that point is reached. 

  • We only have capacity to put together a certain amount of custom boxes.
  • We want our customers to continue to receive the highest customer service. 
  • We want The Village Grocer Club to provide an exclusive and unparalleled experience by providing the highest quality produce, giving you access to exclusive lines and awesome discounts. In short, we want to keep things amazing for you. 

Where is your stock from?

Will has been in the fruit and vegetable business for over 40 years and knows all the growers and farmers worth knowing. His little black book of Aussie farmers is like the holy grail, and he spends his time, talking to farmers, tasting their produce and sourcing premium lines to go into your boxes.

His passion for fresh fruit and vegetables is evident in the comments we receive like “wow this is awesome” or “the kids have devoured everything” and “I haven’t tasted fruit like this in a long long time”. This is why we do it! And yes, we do have a farm and grow our own produce, but like any other line, it has to pass the ‘Will’ test and if its not good enough it wont be in your boxes. 

Finally,

What’s the advantage of a produce box? 

    There are so many, firstly, as mentioned above, 

    Freshness! This produce is totally fresh, not weeks or months or from climate controlled storage. It comes from the growers to us and out to you in a very short time. 

    Convenience! How much of your day is spent driving to the food store?  trying to pick the perfect items out? Finding the lines you need are not in stock? And worse, what you purchased turns to slime in days! Or alternatively you contact us, chat over a few short emails and bingo, your box turns up, all fresh and pretty ready to be devoured! 

    Price point! We are a small husband and wife business, we have fewer overheads and no business pressures, allowing us more time to invest in your boxes and the produce that goes in them. Your boxes will be full to the brim of delicious healthy fresh produce for your household to enjoy. You will not find fresher fruit and vegetables for as little as $45 a box.